Search found 267 matches

by Triiicorn
Thu Aug 11, 2016 5:11 pm
Forum: Technical and Support
Topic: boat trades
Replies: 4
Views: 632

Re: boat trades

Hello Trademaster, Thank you for your report. There was an issue with the reward icons being displayed after a boat trade was complete. However, all the rewards were sent to your storage and resource counts as intended. This was resolved yesterday and should no longer be happening. If it is, please ...
by Triiicorn
Tue Aug 09, 2016 12:13 am
Forum: Technical and Support
Topic: How long does it usually take for an "automated" response to a support ticket?
Replies: 4
Views: 626

Re: How long does it usually take for an "automated" response to a support ticket?

It looks like there are a lot of different Game Center accounts, which may be causing the mixup. Here's what you can do: 1. Make sure that the "Lou Ann54" Game Center is indeed the one currently being used on the device. 2. Connect Paradise Bay to Facebook on the same device, via the butto...
by Triiicorn
Mon Aug 08, 2016 6:55 pm
Forum: Technical and Support
Topic: How long does it usually take for an "automated" response to a support ticket?
Replies: 4
Views: 626

Re: How long does it usually take for an "automated" response to a support ticket?

Hello Trademaster Howard, The automated response should appear shortly after you submit a ticket. If not, or if you require further assistance, please be sure to reply to your existing ticket so an Agent can follow up. In the meantime, I can take a quick peek if you could share your wife's Game Cent...
by Triiicorn
Mon Aug 08, 2016 4:33 pm
Forum: Suggestions
Topic: Better way to move trees and bushes
Replies: 2
Views: 499

Re: Better way to move trees and bushes

Hello Trademasters,

Perhaps Karma may help? You can buy clearing tools with this social currency to help with your island gardening: http://paradisebaygame.com/support.html ... ing-karma/
by Triiicorn
Mon Aug 08, 2016 4:26 pm
Forum: Suggestions
Topic: Pearls for new boats glitch?
Replies: 8
Views: 1187

Re: Pearls for new boats glitch?

Hello Trademaster akauel, Thank you for letting us know what happened. Boat Trades are all randomized, but it is possible out of sheer chance that you can get the same boat trade after dismissing it. We'll let the team know about this, so they can make sure everything is working as intended. Thank y...
by Triiicorn
Mon Aug 08, 2016 4:17 pm
Forum: Technical and Support
Topic: Where's my island???
Replies: 4
Views: 1025

Re: Where's my island???

Hello Trademasters,

DTD, we just checked your account info and everything appears to be resolved. Please let us know otherwise.

Kasandra, please refresh your Game Center connection with the following steps:
- Close Paradise Bay.
- Sign out of Game Center
- Sign into Game Center
- Launch Paradise Bay
by Triiicorn
Mon Aug 08, 2016 4:14 pm
Forum: Technical and Support
Topic: New Android Version available today!
Replies: 8
Views: 2354

Re: New Android Version available today!

Hello Trademasters, If you are experiencing an error with "Downloading Remote Files" or of a similar nature, please write into support and supply a screenshot of the error message you receive . The full error text will allow us to narrow our field of investigation and resolve the underlyin...
by Triiicorn
Mon Aug 08, 2016 4:12 pm
Forum: Technical and Support
Topic: Lost game
Replies: 2
Views: 493

Re: Lost game

Hello Trademaster Tammy, You can also try refreshing your Game Center connection with the following steps: - Close Paradise Bay. - Sign out of Game Center - Sign into Game Center - Launch Paradise Bay Sometimes a quick refresh is all that's needed! If this fixes the issue, please reply to any open S...
by Triiicorn
Mon Aug 08, 2016 4:07 pm
Forum: Technical and Support
Topic: At the beginning
Replies: 2
Views: 396

Re: At the beginning

Hello Trademaster Dylan,

It appears that your tutorial is stuck. We have just made an adjustment, so please check your game at your convenience. To prevent this from happening, be sure to wait for any of the islanders' instructions and follow them as described!
by Triiicorn
Mon Aug 08, 2016 3:59 pm
Forum: Technical and Support
Topic: [Support] Saving and Recovering Game Progress
Replies: 59
Views: 42055

Re: [Support] Saving and Recovering Game Progress

I have been playing paradise bay for over 6month now on my phone and I recently dropped it in water. so now I want to play it on my laptop but cant carry on from were I was. I have saved to google play before but disconnected it as I didn't understand it when I was wanting to change my play to my l...

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