UPDATE: Fixed! - Crashing Error 3/28

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AnchormanSteve
Posts: 104
Joined: Tue Dec 12, 2017 11:15 pm

UPDATE: Fixed! - Crashing Error 3/28

Postby AnchormanSteve » Wed Mar 28, 2018 5:45 pm

UPDATE: This issue appears to be resolved with the release of a fix. Thanks for your assistance making us aware, and for your patience! Players with an event will have the event timer extended through 3/31 12:00 AM PDT.

------------------------------------------------

Hello all!

The development team is aware of a crashing bug that is affecting players. There is a fix in testing, with the goal of releasing as soon as possible.

We'll extend event timers for those that have them to make up for the poor experience. Stay tuned for details and an update!

-Anchorman Steve
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Cerrydwen
Posts: 7
Joined: Mon Sep 11, 2017 3:54 pm

Re: Crashing Error 3/28

Postby Cerrydwen » Wed Mar 28, 2018 5:47 pm

Thank you! Looking forward to the fix, and I’m grateful you plan to extend the event for lost time! Have a great day!
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samantha62477
Posts: 1
Joined: Wed Mar 28, 2018 5:47 pm

Re: Crashing Error 3/28

Postby samantha62477 » Wed Mar 28, 2018 5:49 pm

Thank goodness, I was so frustrated when I couldn't play what I feel is an AWESOME update to the game!
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Tier 3
maggieo
Posts: 265
Joined: Sun Sep 20, 2015 3:23 pm

Re: Crashing Error 3/28

Postby maggieo » Wed Mar 28, 2018 5:50 pm

THANK YOU!
Game ID - Margaret
Level 76
Secondary Island - MaggieO
Level 21
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coolcatcomposer
Posts: 8
Joined: Wed Mar 28, 2018 4:23 pm

Re: Crashing Error 3/28

Postby coolcatcomposer » Wed Mar 28, 2018 5:53 pm

We should get more than just extended timer. What about all the time we've wasted posting about it, contacting support, getting autoreplies that say "check,the forum" when the forum is full,of simular posts with,no,fix? Now even the support button is crashing. So,frustrated with,this game right now.
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Tier 1
Wawafarmgirl
Posts: 1
Joined: Mon Jul 17, 2017 4:32 pm

Re: Crashing Error 3/28

Postby Wawafarmgirl » Wed Mar 28, 2018 5:55 pm

That’s great that the team it working on it, but can you please turn it off until it is fixed so we can play the game. Thank you for the update on the issue.
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Tier 6
paradisebaygratuit
Posts: 614
Joined: Fri Oct 02, 2015 8:43 pm

Re: Crashing Error 3/28

Postby paradisebaygratuit » Wed Mar 28, 2018 5:55 pm

This might not be exactly the thread to air my grievance. But Anchorman Steve hoping you can get me a meaningful answer.

I still haven't got a straight answer as to why this event was in my special events area on my Island and then it wasn't and then it was and then it wasn't and now it's obvious that I'm not in the group that has this event.

I sent in a ticket but they couldn't even tell me one way or another if I would be able to participate or not. However, now I know I'm not participating.

Still, how can a player be in the beta test group and then not be the group?

I would think that either you're in the group or you're not.

It feels like for some unknown reason, maybe because I'm a high-level player, I am getting constantly hammered with the short end of the stick.
80 Lvl; 4000 Tree; 4125 Wind; 4527 Prestige; 243,689 Karma; All land, islands; All pets xcp Wolf, Electric Eel, Long Eared Mouse, Camel, Ostrich, Pegacorn, White Hart, Dragon Hatchling, Griffin Cub, Ghost Pelican; All mills max xcp Paradise Pies :D
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Tier 2
bar
Posts: 24
Joined: Sun Jun 26, 2016 3:31 pm

Re: Crashing Error 3/28

Postby bar » Wed Mar 28, 2018 5:57 pm

The fix would mean so much more if I weren't one of the many longtime players who had their storage limits frozen only to find out that newer players had 150% as much storage as a player who has been at level 75 since not long after the most recent levels were added.
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Tier 12
Livinez
Posts: 3046
Joined: Sun Aug 09, 2015 7:29 pm

Re: Crashing Error 3/28

Postby Livinez » Wed Mar 28, 2018 6:01 pm

paradisebaygratuit wrote:This might not be exactly the thread to air my grievance. But Anchorman Steve hoping you can get me a meaningful answer.

I still haven't got a straight answer as to why this event was in my special events area on my Island and then it wasn't and then it was and then it wasn't and now it's obvious that I'm not in the group that has this event.

I sent in a ticket but they couldn't even tell me one way or another if I would be able to participate or not. However, now I know I'm not participating.

Still, how can a player be in the beta test group and then not be the group?

I would think that either you're in the group or you're not.

It feels like for some unknown reason, maybe because I'm a high-level player, I am getting constantly hammered with the short end of the stick.


Hey Paradise,
Was your Tier 5 flagged with the Lightning Bolt in this most recent TF? That’s what determined whether or not you were included. I think everyone saw the banner regardless of their Tier 5 reward.
Level 80
Storage: WM:6695 TH:6350
101/102 Pets: 95 ⭐️⭐️⭐️ 6 ⭐️
All Mills ⭐️⭐️⭐️
Gold: 102.75M Karma: 1.68M
Playing Since 8/6/2015
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Tier 12
JoannaK
Posts: 3332
Joined: Tue Oct 25, 2016 12:44 am

Re: Crashing Error 3/28

Postby JoannaK » Wed Mar 28, 2018 6:03 pm

Oh great, it is good to know we gonna get timer reset once it is fixed :D
Gamer ID: JoannaK99 (with tendency to be maja at times)
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