Starter Bundle Compensation

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AnchormanSteve
Posts: 104
Joined: Tue Dec 12, 2017 11:15 pm

Starter Bundle Compensation

Postby AnchormanSteve » Tue Jul 17, 2018 11:55 pm

::Breaking News::

We are aware that a small portion of our players who purchased the Starter Bundle for The Grand Balloon Gathering Event did not receive their items. If you purchased the Starter Bundle and were not compensated, you will receive the following items via an in-game pop up:

- 2x Balloon Sundries
- 20x Pearls
- 300x Balloon Badges
- 2x Friendly Floater

For those that bought the bundle more than once, you will be compensated with 850 gems per purchase attempt (30% more in value for the inconvenience).

Rough seas aren't fun for anyone and we appreciate your patience, Trademasters.

- Anchorman Steve
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Travelgirl
Posts: 55
Joined: Thu May 26, 2016 3:11 am

Re: Starter Bundle Compensation

Postby Travelgirl » Wed Jul 18, 2018 1:36 am

Thank you. This is above and beyond. Very classy.
Travelgirl1
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Jammy55
Posts: 5
Joined: Fri Jun 16, 2017 6:36 am

Re: Starter Bundle Compensation

Postby Jammy55 » Wed Jul 18, 2018 1:47 am

Thank you for the starter bundle compensation. I appreciate it. Although I am not sure what the 300 balloon badges are and where to find them.
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Angelfaith4u
Posts: 9
Joined: Sun Apr 09, 2017 12:41 am

Re: Starter Bundle Compensation

Postby Angelfaith4u » Wed Jul 18, 2018 2:29 am

I purchased but did not receive the bundle or compensation...
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Yikesomg3
Posts: 10
Joined: Thu Sep 29, 2016 10:20 pm

Re: Starter Bundle Compensation

Postby Yikesomg3 » Wed Jul 18, 2018 2:58 am

[quote="AnchormanSteve"]::Breaking News::

I also purchased the starter bundle, didn’t receive all that was promised.
Thanks
Yikesomg3
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Travelgirl
Posts: 55
Joined: Thu May 26, 2016 3:11 am

Re: Starter Bundle Compensation

Postby Travelgirl » Wed Jul 18, 2018 3:48 am

My thought is that some programming code needs to be written. Identifying those who bought the rogue packs would be as simple as pulling the information from a database. I'm sure they are working on the reward, but it will probably take a little time.
Travelgirl1
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Travelgirl
Posts: 55
Joined: Thu May 26, 2016 3:11 am

Re: Starter Bundle Compensation

Postby Travelgirl » Wed Jul 18, 2018 12:14 pm

I've now received an email from Support saying this has been resolved. This is simply not the case. I bought 2 packs & nothing is showing up. I have responded to the ticket email.

I truly understand issues happen, but don't email saying that the issue is fixed when it has not been.
Travelgirl1
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Haz
Posts: 118
Joined: Thu Nov 02, 2017 8:10 am

Re: Starter Bundle Compensation

Postby Haz » Wed Jul 18, 2018 12:16 pm

I have send a ticket no reply and no compensation yet. No happy.
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CrankyKaren
Posts: 3
Joined: Tue Jul 17, 2018 4:31 pm

Re: Starter Bundle Compensation

Postby CrankyKaren » Wed Jul 18, 2018 10:07 pm

When will I be compensated. I haven't received anything as if yet. Just wondering. I'm now on level 12 and won't need the items soon
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Tier 6
bBadkitty
Posts: 677
Joined: Sat Feb 27, 2016 3:57 am

Re: Starter Bundle Compensation

Postby bBadkitty » Wed Jul 18, 2018 10:11 pm

CrankyKaren wrote:When will I be compensated. I haven't received anything as if yet. Just wondering. I'm now on level 12 and won't need the items soon


Send in a ticket about not getting the compensation glitch.
Level 80 waiting for next lvl
Holding at 12 pets to max lvl including the new one.
Working on two star for pizza mill
Daily addiction to playing now 5 hrs a day and on my days off up to 9 :o

Avatar is a kitty with diving helmet.
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