Android Purchase Error - Update: FIXED

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AnchormanSteve
Posts: 104
Joined: Tue Dec 12, 2017 11:15 pm

Android Purchase Error - Update: FIXED

Postby AnchormanSteve » Fri Jul 20, 2018 5:45 pm

::UPDATE::

The Google purchase issue fix has been deployed. Make sure to close down Paradise Bay completely and then restart the game app, at which point the game will retry to receive the purchased items and grant them to you.

-Anchorman Steve


::Breaking News::

It appears as though Trademasters who are using Android devices are experiencing a gem delivery problem with their purchases. We are actively looking into a solution with our friends at Google to resolve this issue. Thank you for your patience.

- Anchorman Steve
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Tier 1
BrunaCleto
Posts: 2
Joined: Fri Apr 27, 2018 4:37 pm

Re: Android Purchase Error Update

Postby BrunaCleto » Fri Jul 20, 2018 6:10 pm

Que bom. Por que eu tbm comprei 100 gem e não recebi desde onte.
https://www.facebook.com/brunacleto
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Arienfire
Posts: 34
Joined: Sun Oct 23, 2016 9:29 pm

Re: Android Purchase Error Update

Postby Arienfire » Fri Jul 20, 2018 8:13 pm

About time....
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PBplayer
Posts: 25
Joined: Thu May 31, 2018 2:37 pm

Re: Android Purchase Error Update

Postby PBplayer » Sat Jul 21, 2018 4:42 am

Google allows 48 hours to refund an in-app transaction. So I hope you will figure it out soon because otherwise I have to ask Google for a refund.
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PBplayer
Posts: 25
Joined: Thu May 31, 2018 2:37 pm

Re: Android Purchase Error - Update: FIXED

Postby PBplayer » Sat Jul 21, 2018 8:22 am

Gems got credited. Problem solved.
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Arienfire
Posts: 34
Joined: Sun Oct 23, 2016 9:29 pm

Re: Android Purchase Error - Update: FIXED

Postby Arienfire » Sun Jul 22, 2018 12:02 am

Fixed, but the 4.99 bundle offer that said 3 days YESTERDAY is no longer available. Thanks a lot. I will never finish this dumb balloon now.
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Arienfire
Posts: 34
Joined: Sun Oct 23, 2016 9:29 pm

Re: Android Purchase Error - Update: FIXED

Postby Arienfire » Sun Jul 22, 2018 12:03 am

Are we going to get some kind of compensation for this????
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dlacross
Posts: 2
Joined: Sat Jun 04, 2016 12:17 pm

Re: Android Purchase Error - Update: FIXED

Postby dlacross » Sun Jul 22, 2018 11:13 am

:evil: :cry: I still have not gotten anything for the 9.99 bundle I bought....how do you request refund from Google
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Rumsreason
Posts: 1
Joined: Sun May 22, 2016 12:45 pm

Re: Android Purchase Error - Update: FIXED

Postby Rumsreason » Sun Jul 22, 2018 3:55 pm

I still have not received my bundle I purchased, nor have I gotten a refund. I will not be able
to finish now since I am stuck
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dlacross
Posts: 2
Joined: Sat Jun 04, 2016 12:17 pm

Re: Android Purchase Error - Update: FIXED

Postby dlacross » Sun Jul 22, 2018 8:57 pm

Nope still nothing.... :? I purchased 9.99 on Friday...got nothing I have restarted my phone and game like they said still nothing
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