disappearing gems

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Tier 1
Posts: 4
Joined: Sun Aug 20, 2017 1:30 am

disappearing gems

Postby Moonchild758 » Sat Feb 24, 2018 12:00 pm

This morning is the third time my gems have disappeared. I have not purchased anything but 400 gems are gone. That is a total of 1200 that have disappeared. I did not use a booster of buy an eternal tree or anything.

Also, I used my rewards in the bazar to buy a bronze chest but never got it. This happened during the Christmas rewards also when I used my rewards and never received my chest.

Has this happened to anyone else?


Posts: 498
Joined: Thu Jan 11, 2018 9:21 pm

Re: disappearing gems

Postby Shawn62 » Sat Feb 24, 2018 1:13 pm

This has happened to me too.

I accidentally tapped the top right corner where the plus sign is located. A window pops up for you to buy gold with gems. Then I accidentally tapped one of the windows and poof, my gems were gone.

I really don't like that it is so easy to do that.

Anyway I put a ticket in and asked really nice and PB gave me my gems back.

Tier 2
Posts: 80
Joined: Sun Nov 08, 2015 2:10 pm

Re: disappearing gems

Postby Ellie » Sat Feb 24, 2018 3:09 pm

I had the same thing happened and when I put a ticket in they told me that I had bought gold with my gems. I guess when I picked up my tablet and carried it I inadvertently hit the purchase gold. They refunded my gems and now I am really careful to close out my game before moving my tablet. They will be able to tell you what you purchased accidentally with gems.

Tier 16
Posts: 8722
Joined: Tue Dec 27, 2016 9:36 pm

Re: disappearing gems

Postby BethM » Sat Feb 24, 2018 4:01 pm

Re the chests you buy in the bazaar with event items - we do not get the chest itself, we get what is inside the chest, usually a pet sticker. It is basically the same as buying the bronze chest in the pet sanctuary. You should have seen one if the pet symbols floating up out of the chest when you bought it.
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