Help? A stuck tree?

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LifeUnlimited
Posts: 625
Joined: Thu Nov 24, 2016 6:42 pm

Help? A stuck tree?

Postby LifeUnlimited » Fri Jan 06, 2017 11:56 pm

I placed a tree to close (not knowing) while reorganizing to the corner of Wesley's trade post dock. I was able to get the fruit but now that it is dead I can't move it or chop it down! I have a ticket in but PB has emailed twice that they are super busy.....so I thought I would ask some experts! :D thanks!
Super Excited LEVEL 80!
Playing since July 2016
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Tier 1
Lesann
Posts: 1
Joined: Thu Oct 27, 2016 1:33 am

Re: Help? A stuck tree?

Postby Lesann » Sat Jan 07, 2017 12:26 am

I have that happen alot. I find zooming in on area helps. Sometimes it takes several times crom dicferent angels but evetually i can chop the tree down. Good luck.
Leilei's island
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Tier 15
J1st
Posts: 6675
Joined: Fri Dec 09, 2016 6:55 am

Re: Help? A stuck tree?

Postby J1st » Sat Jan 07, 2017 2:17 am

Try to move it first, from all different angles and max zoom
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Tier 16
BethM
Posts: 8722
Joined: Tue Dec 27, 2016 9:36 pm

Re: Help? A stuck tree?

Postby BethM » Sat Jan 07, 2017 4:18 am

I had this same problem trying to pick up a hedge immediately above Wesley's.

I found the only way was to scroll the image until Wesleys is off the bottom of the screen and your tree barely visible. Then just keep tapping in slightly different spots, esp at the top of your tree or even a little above.

Good luck.
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clark2014
Posts: 36
Joined: Thu Aug 04, 2016 7:46 pm

Re: Help? A stuck tree?

Postby clark2014 » Sat Jan 07, 2017 5:41 am

I. Had that happen last year when I placed a tree too close to the snow by Wesley. When the snow feature as gon I was able to move it. Good luck, it can make you nuts hen you can't get a dead tree out :roll: :roll:
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LilBubbleBlast
Posts: 4173
Joined: Mon May 16, 2016 10:40 pm

Re: Help? A stuck tree?

Postby LilBubbleBlast » Sat Jan 07, 2017 10:36 am

I have this problem a lot. What I do is to zoom in and move items around the dead tree. Then, I can finally move it to axe it and replant, replace all items around it back where I placed them originally. Hope this helps. 8-)
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Tier 4
Louisejane
Posts: 318
Joined: Tue Nov 10, 2015 10:48 am

Re: Help? A stuck tree?

Postby Louisejane » Sat Jan 07, 2017 5:08 pm

I have the same thing. I sent a support ticket and pb replied saying they knew it was an issue and they're working on it :x
May try different angles and see if that works but it is very irritating.
Gc name: ~+~louisejane~+~
Level: 62
my favourite part: pet collecting.
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