Need an Undo button or way to not to lose gems for coins

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Tier 2
Lorie82794
Posts: 48
Joined: Sat Nov 28, 2015 12:37 am

Need an Undo button or way to not to lose gems for coins

Postby Lorie82794 » Sun Jan 15, 2017 4:57 pm

For the third time now, I have fallen asleep playing the game and hit the gems for coins button. I have contacted support twice now and today is the third time. Have any of you had the same problem?? I had almost 600 gems last night and now 211. I hate to have to go to support for this again. Why would I want coins when I already have over $200,000? Ok, rant over, but would really like to see if this happens to you ya'll or not and how you handled it I'm very frustrated. :oops:
Last edited by Lorie82794 on Sun Jan 15, 2017 5:03 pm, edited 1 time in total.
Lorie :roll: :)

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Tier 16
Ely321
Posts: 7863
Joined: Tue Dec 13, 2016 1:33 am

Re: Need an Undo button or way to not to lose gems for coins

Postby Ely321 » Sun Jan 15, 2017 5:02 pm

i usually just make sure the game is closed before i go to bed? but i know one time i started "sleep playing" but fortunately didn't hit any wrong buttons before i realized i was really sleeping and closed it up again. yes, i do occasionally sleep walk as well. don't know if there is a way to prevent this other than to take it out of the bedroom/put it somewhere you can't easily access/ask someone else in the family to move it nightly?
"ely 1" level 75 since Aug 2016
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Peterr3
Posts: 1
Joined: Thu Sep 24, 2015 9:01 pm

Re: Need an Undo button or way to not to lose gems for coins

Postby Peterr3 » Sun Jan 15, 2017 11:24 pm

I have done this as well. Maybe a second "are you sure?" step would be nice.
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Declaired2
Posts: 123
Joined: Sat Dec 31, 2016 10:03 pm

Re: Need an Undo button or way to not to lose gems for coins

Postby Declaired2 » Mon Jan 16, 2017 12:36 am

I've bought a few things with gems accidentally too. I do wish there was an "are you sure?" button before a gem purchase goes through.
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Tier 2
Allegra
Posts: 90
Joined: Mon Aug 15, 2016 9:54 pm

Re: Need an Undo button or way to not to lose gems for coins

Postby Allegra » Mon Jan 16, 2017 1:15 am

Declaired2 wrote:I've bought a few things with gems accidentally too. I do wish there was an "are you sure?" button before a gem purchase goes through.


So have I and I too would like a window message requesting a confirmation.
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Tier 2
Lorie82794
Posts: 48
Joined: Sat Nov 28, 2015 12:37 am

Re: Need an Undo button or way to not to lose gems for coins

Postby Lorie82794 » Mon Jan 16, 2017 3:34 pm

Allegra wrote:
Declaired2 wrote:I've bought a few things with gems accidentally too. I do wish there was an "are you sure?" button before a gem purchase goes through.


So have I and I too would like a window message requesting a confirmation.


Yes, I think that would solve this problem. Thanks for responding to my post.
Lorie :roll: :)

http://Facebook.com/AllIneedisHim


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bukharagunboat
Posts: 171
Joined: Sun May 22, 2016 12:47 am

Re: Need an Undo button or way to not to lose gems for coins

Postby bukharagunboat » Mon Jan 16, 2017 6:59 pm

I managed to trade gems for coins by mistake last week too. I wrote to Support right away and the exchange was reversed the following day. I agree that a confirmation button before trading gems would be a good idea.
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Tier 2
Lorie82794
Posts: 48
Joined: Sat Nov 28, 2015 12:37 am

Re: Need an Undo button or way to not to lose gems for coins

Postby Lorie82794 » Mon Jan 16, 2017 7:09 pm

bukharagunboat wrote:I managed to trade gems for coins by mistake last week too. I wrote to Support right away and the exchange was reversed the following day. I agree that a confirmation button before trading gems would be a good idea.



Thank you, I have had to do that twice. I don't know if they will reverse it this time or not. I guess it won't hurt to try. 385 gems is a lot to lose for 9,510 coins.
Lorie :roll: :)

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Tier 1
kimblee
Posts: 4
Joined: Sun Jan 08, 2017 4:51 am

Re: Need an Undo button or way to not to lose gems for coins

Postby kimblee » Tue Jan 17, 2017 3:19 am

I did accidentally press the gem button too ... no "are you sure" message, I contacted support and asked for a grace on this to have the gems returned ..... NOPE .... sorry we can't do that but suggested that I keep playing to gain more :roll:
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Tier 2
Lorie82794
Posts: 48
Joined: Sat Nov 28, 2015 12:37 am

Re: Need an Undo button or way to not to lose gems for coins

Postby Lorie82794 » Tue Jan 17, 2017 6:46 am

kimblee wrote:I did accidentally press the gem button too ... no "are you sure" message, I contacted support and asked for a grace on this to have the gems returned ..... NOPE .... sorry we can't do that but suggested that I keep playing to gain more :roll:


That's horrible! They should reimburse you!! :oops: I admit that I have never bought gems for this game and I won't. So I am not out any money, but still I don't want to spend them accidentally on a meager amount of coins. I find it funny that they have us confirm that we want to buy additional mill slots, but don't when buying coins.
Lorie :roll: :)

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God Bless!!
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