Help

Discuss Paradise Bay with your fellow Trademasters!
Tier 1
Vampirebeauty91
Posts: 9
Joined: Fri Oct 23, 2015 4:32 am

Help

Postby Vampirebeauty91 » Thu Sep 13, 2018 2:35 pm

So i have gotten a new phone and my island has started over even tho i have the same game play email. How can i get my island back?
Feel free to add meee!

Game Center ID-:- VampireBeauty91
Wish list-:- Golden Map
Level-:- 61
Location-:- USA-Kentucky
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Mel0956
Posts: 12
Joined: Wed May 18, 2016 6:04 am

Re: Help

Postby Mel0956 » Thu Sep 13, 2018 5:48 pm

Did you login with Facebook? If yes then it should reload once you've signed back in on new phone. If not reach out to technical support. Not sure if they can help recover but worth a try.
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Tier 1
Vampirebeauty91
Posts: 9
Joined: Fri Oct 23, 2015 4:32 am

Re: Help

Postby Vampirebeauty91 » Thu Sep 13, 2018 6:01 pm

Unfortunately i did not :cry:
Feel free to add meee!

Game Center ID-:- VampireBeauty91
Wish list-:- Golden Map
Level-:- 61
Location-:- USA-Kentucky
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Tier 5
outpt1
Posts: 474
Joined: Thu Jul 19, 2018 5:14 am

Re: Help

Postby outpt1 » Thu Sep 13, 2018 7:33 pm

Using iPhone? If so check for recent backups to iCloud and reload phone.
Level 80
Small town East Texas
Island 1 outpt1
Island 2 outpt2 of course
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Tier 10
RaNeGab
Posts: 1566
Joined: Tue Aug 18, 2015 9:07 pm

Re: Help

Postby RaNeGab » Wed Sep 19, 2018 4:25 pm

Vampirebeauty91 wrote:So i have gotten a new phone and my island has started over even tho i have the same game play email. How can i get my island back?


Hi VB91, Contact PB Support if you have no idea how you can recover your game. It’s more easier if our game connected in FB but still whatever devices we use whether it’s connected or not in FB we can always get it back. One reason why I end up having multiple PB games :lol:
RaNeGab Level 80
RanegabII Level 79
JnGab Level 67
Raul Level 66
Wish list: HELP! FEED pets your connected with...TYSM ;)
Playing Daily/Edmonton CA
Hello PBCoFs ;)
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Tier 16
BethM
Posts: 8719
Joined: Tue Dec 27, 2016 9:36 pm

Re: Help

Postby BethM » Wed Sep 19, 2018 5:13 pm

If you had your game connected to GameCenter (Apple) or GooglePlay (Android) on your old phone, it should bring up your old game when you open PB after logging in to GameCenter or GooglePlay on your new phone.

If you still have your old phone, you should still be able to log in to GameCenter or GoogkePlay there, then open PB there to save it. IMO Facebook is still the surest way to make this transition.
Level 80 on iPad - Susan with geranium avatar if connected to FB, otherwise BethMme
Level 69 on Windows 10 laptop - Susan with monkeyhead avatar
Township player code: A9FMP2
Farmville Tropical Escape code: FI6E-WHJ0 (last digit is zero)
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Tier 1
Vampirebeauty91
Posts: 9
Joined: Fri Oct 23, 2015 4:32 am

Re: Help

Postby Vampirebeauty91 » Thu Sep 20, 2018 1:55 am

I went from a iphone to a android and the game center is showing my progress but it wont load it up on the game.
Feel free to add meee!

Game Center ID-:- VampireBeauty91
Wish list-:- Golden Map
Level-:- 61
Location-:- USA-Kentucky
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Tier 16
BethM
Posts: 8719
Joined: Tue Dec 27, 2016 9:36 pm

Re: Help

Postby BethM » Thu Sep 20, 2018 2:00 am

Oh, dear.

If you switch operating systems, the only way I know to move your PB game is with Facebook.

Your new android device doesn’t have Apple GameCenter and your old iPhone doesn’t have GooglePlay.

I don’t know if the PB Support people have figured out a way to do this.
Level 80 on iPad - Susan with geranium avatar if connected to FB, otherwise BethMme
Level 69 on Windows 10 laptop - Susan with monkeyhead avatar
Township player code: A9FMP2
Farmville Tropical Escape code: FI6E-WHJ0 (last digit is zero)
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Tier 5
outpt1
Posts: 474
Joined: Thu Jul 19, 2018 5:14 am

Re: Help

Postby outpt1 » Thu Sep 20, 2018 2:25 am

Is the old phone still able to connect to wifi? Save game to fb and load to android should ask if you want to load game as guest or with latest backup from face book. Warning is issued at this point make sure of your desicion

Iphone is able to connect save to icloud as added insurance

This was how i stumble onto my lost island i thought.
Level 80
Small town East Texas
Island 1 outpt1
Island 2 outpt2 of course
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