❕NEW In-Game Support Feature❕

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Tier 12
Livinez
Posts: 3046
Joined: Sun Aug 09, 2015 7:29 pm

❕NEW In-Game Support Feature❕

Postby Livinez » Thu Oct 25, 2018 8:56 pm

I was unable to get into the game most of today. It kicked me out this morning and then for the next few hours each login attempt was met with the “Connection Error~Check your Internet Connection” pop up.

When I was finally able to log in, I clicked the Settings cog to check on a ticket I had submitted and to my suprise the Support Window that would previously pop up [the one that listed all your old Support Tickets]

has been replaced with this...

I imagine they did it for a reason that was beneficial to them...but I prefer the old system that allowed us to keep record of our submissions. :|
Level 80
Storage: WM:6695 TH:6350
101/102 Pets: 95 ⭐️⭐️⭐️ 6 ⭐️
All Mills ⭐️⭐️⭐️
Gold: 102.75M Karma: 1.68M
Playing Since 8/6/2015
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Fmca
Posts: 38
Joined: Sun Sep 06, 2015 6:30 pm

Re: ❕NEW In-Game Support Feature❕

Postby Fmca » Thu Oct 25, 2018 9:49 pm

Not seen that one, hoping not to see it.....maybe because you are the ultimate PBer they are scared of you :D
Happy to be a limpet who has benifitted from your wisdom over the years :D
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Tier 12
Livinez
Posts: 3046
Joined: Sun Aug 09, 2015 7:29 pm

Re: ❕NEW In-Game Support Feature❕

Postby Livinez » Thu Oct 25, 2018 10:13 pm

Fmca wrote:Not seen that one, hoping not to see it.....maybe because you are the ultimate PBer they are scared of you :D
Happy to be a limpet who has benifitted from your wisdom over the years :D

:lol: You are hilarious!!! :lol:
I’m just happy to know someone has benefited. :P
Level 80
Storage: WM:6695 TH:6350
101/102 Pets: 95 ⭐️⭐️⭐️ 6 ⭐️
All Mills ⭐️⭐️⭐️
Gold: 102.75M Karma: 1.68M
Playing Since 8/6/2015
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Tier 2
Bluebirdy
Posts: 46
Joined: Fri Apr 29, 2016 10:14 am

Re: ❕NEW In-Game Support Feature❕

Postby Bluebirdy » Fri Oct 26, 2018 4:18 am

That's probably why I can't get into my game at all, thanks for letting us know. Pity they couldn't do these sorts of updates between events instead of during.
Level 80
Elizabeth's Island
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Tier 12
Livinez
Posts: 3046
Joined: Sun Aug 09, 2015 7:29 pm

Re: ❕NEW In-Game Support Feature❕

Postby Livinez » Fri Oct 26, 2018 9:11 pm

Bluebirdy wrote:That's probably why I can't get into my game at all, thanks for letting us know. Pity they couldn't do these sorts of updates between events instead of during.

Or maybe they should just wait to include them all within an ‘APP Store’ update that supposedly would include “Bug Fixes”. Kill several birds with one stone. :lol:
Level 80
Storage: WM:6695 TH:6350
101/102 Pets: 95 ⭐️⭐️⭐️ 6 ⭐️
All Mills ⭐️⭐️⭐️
Gold: 102.75M Karma: 1.68M
Playing Since 8/6/2015
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Tier 2
Bluebirdy
Posts: 46
Joined: Fri Apr 29, 2016 10:14 am

Re: ❕NEW In-Game Support Feature❕

Postby Bluebirdy » Sat Oct 27, 2018 12:04 am

That would be nice :D still can't get into the game :(
Level 80
Elizabeth's Island
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Tier 16
BethM
Posts: 8721
Joined: Tue Dec 27, 2016 9:36 pm

Re: ❕NEW In-Game Support Feature❕

Postby BethM » Sat Oct 27, 2018 12:14 am

The ability to see old requests and responses went away once before for me, then it came back.

I do like having that record. If they are going to eliminate it here, then it would be nice if a copy of our request also went to our email. I have seen that option on pages of this type.
Level 80 on iPad - Susan with geranium avatar if connected to FB, otherwise BethMme
Level 69 on Windows 10 laptop - Susan with monkeyhead avatar
Township player code: A9FMP2
Farmville Tropical Escape code: FI6E-WHJ0 (last digit is zero)
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