I try to collect rewards from my helpers as I go. Sometimes I start a dive late in the day, and the dive event will end before I remember to go back into the game in the morning. The game doesn’t let you collect the dive helper shells one at a time at the point, you have to collect everything at once. In the past, I would notice a ton of rewards (XP, clam shells, dye, etc) flying up from all of the players who were able to help. Now, it seems that there are only rewards from two people no matter how many people help throughout the event (if I wait to collect). If I collect throughout the event, it’s fine.
I tried asking support if there was an issue. They weren’t very helpful, so I thought I would see if anyone else is experiencing the same.
Here the screen recording they asked for. I don’t think support watched it because there are still zero views.
If you watch it, you can see I believe 17 helpers. Definitely more than 2, and I didn’t collect anything in advance. It has been doing this for over a week now. No matter if I have 3 helpers or 50, I only get two rewards. Not a huge deal, like I said it’s fine if we collect during the event. I just won’t do anymore night dives. It is just frustrating that support thinks I’m complaining about having less dive helpers when I’m not.
Thanks for your message, Trademaster!
I am sorry to hear that.
All of your actions are synchronised with the game server, so it shouldn't be possible to lose items in the game.
This said, we will be more than happy to take a closer look at your island.
For this we need you to record your gameplay, so we can see the issue. Could I ask you to try and record a video of your actions, showing how you collect the items, but that they aren't showing up in your storage?
For instructions on how to record the screen on your device please visit:
For iOS devices: https://support.apple.com/en-us/HT207935
Thanks in advance and we'll keep a look-out for you.
Looking forward to your reply!
Our Experts took a look and in this Dive it only looks like 2 Players are helping out and that the rewards from these two players were added as they should.
We are having some difficulties at the moment with connection issues with Facebook, it's likely what you are noticing in the reduction of helpers.
I hope that this helps, but let me know if you have any more questions.
Have a great adventure in the bay!