Lost everything.

Discuss Paradise Bay with your fellow Trademasters!
Nome
Posts: 4
Joined: Fri May 26, 2017 7:49 pm

Lost everything.

Postby Nome » Sat May 27, 2017 5:39 pm

I was just playing an hour ago. Got back on to play and I've lost everything. Wth? I was on level 63 or 64. Im done.
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Tier 3
HannadieHaesin
Posts: 154
Joined: Tue Jan 24, 2017 7:33 am

Re: Lost everything.

Postby HannadieHaesin » Sat May 27, 2017 5:42 pm

Was your game connected to facebook? If yes, connect it again to your facebook account.
If not, send a ticket.
Facebook: Hanna Hase (with rabbits as avatar)
Level 70


(\_/) This is Bunny. Copy Bunny into your
(0.0) signature to help him on his way to
(><) world domination!
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LilBubbleBlast
Posts: 4173
Joined: Mon May 16, 2016 10:40 pm

Re: Lost everything.

Postby LilBubbleBlast » Sat May 27, 2017 5:45 pm

Nome wrote:I was just playing an hour ago. Got back on to play and I've lost everything. Wth? I was on level 63 or 64. Im done.

You are connected to Facebook, right? Facebook saves your game to their servers, so your game is saved. I am not on Facebook but a lot of folks in this forum are. Please wait...Someone will help you reconnect.
You can also PM Pablophonix or submit a Support Ticket but it would probably be quicker to wait for someone here.
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LilBubbleBlast
Posts: 4173
Joined: Mon May 16, 2016 10:40 pm

Re: Lost everything.

Postby LilBubbleBlast » Sat May 27, 2017 5:48 pm

HannadieHaesin wrote:Was your game connected to facebook? If yes, connect it again to your facebook account.
If not, send a ticket.

Hi Hannadie, Does Nome sign into PB first and then connect to Facebook that way?
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Tier 16
BethM
Posts: 8722
Joined: Tue Dec 27, 2016 9:36 pm

Re: Lost everything.

Postby BethM » Sat May 27, 2017 6:22 pm

Use the settings icon in the upper left corner of your game and there is a big Connect to Facebook link.

I so wish PB would come up with their own, in game save function that lets us keep a save file on our own devices. We see so many of this kind of post. While they are at it, maybe they can also manage our Game ID and add an avatar so we won't see so many mouse/ monkey heads.
Level 80 on iPad - Susan with geranium avatar if connected to FB, otherwise BethMme
Level 69 on Windows 10 laptop - Susan with monkeyhead avatar
Township player code: A9FMP2
Farmville Tropical Escape code: FI6E-WHJ0 (last digit is zero)
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LilBubbleBlast
Posts: 4173
Joined: Mon May 16, 2016 10:40 pm

Re: Lost everything.

Postby LilBubbleBlast » Sat May 27, 2017 6:37 pm

Thanks Beth, I totally agree! I have no backup except for The Cloud and I would like to be more than a monkey face. :D At least give my in-game avatar the same as it is here in the forum. They could have a box to check: Forum avatar or Facebook avatar? Check whichever applies.
I don't know about coding computers at all but that doesn't sound very complicated. :?
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Starlarose
Posts: 2085
Joined: Mon Aug 15, 2016 12:32 am

Re: Lost everything.

Postby Starlarose » Sat May 27, 2017 7:13 pm

Also, when you start PB it will go though the introduction dialog first. Then go to settings and select connect to Facebook. The game will warn you that if you proceed you will lose your progress as guest. That is the introduction progress. Agree to that and then it will connect your Facebook account for the device you are using.
I believe that if you are using Google pl at you can also restore from there. Others have been success getting support to help restore their progress when they do not use either of the other 2 methods.
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