Missing gems

Discuss Paradise Bay with your fellow Trademasters!
Tier 5
Lcoelho
Posts: 480
Joined: Tue Feb 14, 2017 4:46 am

Missing gems

Postby Lcoelho » Mon Jul 17, 2017 3:19 pm

Hi everyone!
I have been trying to get help from someone but no luck yet.
Somehow during last tradefest I lost over 1000 gems. I have no clue how or why.
I sent 3 tickets all I got was the support page.
My problem is not knowing what happen!
Did this happen to anyone before? Just bummed by it!
Lcoelho
Level 80
Pets: most of them. Some at ⭐️⭐️⭐️, some at ⭐️⭐️ and some at ⭐️... GOING AT MY OWN PACE!
Somewhere in: SH, NY
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Tier 12
mattlynch
Posts: 3177
Joined: Fri Dec 30, 2016 7:28 pm

Re: Missing gems

Postby mattlynch » Mon Jul 17, 2017 3:47 pm

Lcoelho wrote:Hi everyone!
I have been trying to get help from someone but no luck yet.
Somehow during last tradefest I lost over 1000 gems. I have no clue how or why.
I sent 3 tickets all I got was the support page.
My problem is not knowing what happen!
Did this happen to anyone before? Just bummed by it!

It happens now and then , you said you sent in ticket may just have to give it time especially if you sent it over the Weekend, if no Response from the Ticket them Private Message Pabolphonix in detail about this issue. Good Luck
Level 75/ 14.00M Gold Coins
Started July 2016/Android Tablet
GP ID TheGamersGuild2030
FB ID Matt Lynch same Avatar as Forum
Pets all Bronze /all Sliver /Gold but 1
All Mills/Recipes 1 To Go
All Land/All Islands
TS 2985/ WS 2945
Gems 400
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Tier 5
Lcoelho
Posts: 480
Joined: Tue Feb 14, 2017 4:46 am

Re: Missing gems

Postby Lcoelho » Mon Jul 17, 2017 7:05 pm

Thanks Matt, this happen during last tradefest. I did sent a private message to Pablo and he told me to contact administration. No response yet.
Lcoelho
Level 80
Pets: most of them. Some at ⭐️⭐️⭐️, some at ⭐️⭐️ and some at ⭐️... GOING AT MY OWN PACE!
Somewhere in: SH, NY
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SoSoSummer504
Posts: 40
Joined: Thu Nov 03, 2016 6:58 am

Re: Missing gems

Postby SoSoSummer504 » Mon Jul 17, 2017 8:14 pm

I purchased gems and they never loaded into my game and I have had no luck getting anyone from King to notice
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Tier 5
Lcoelho
Posts: 480
Joined: Tue Feb 14, 2017 4:46 am

Re: Missing gems

Postby Lcoelho » Mon Jul 17, 2017 10:25 pm

I guess I'm note alone in this!
Lcoelho
Level 80
Pets: most of them. Some at ⭐️⭐️⭐️, some at ⭐️⭐️ and some at ⭐️... GOING AT MY OWN PACE!
Somewhere in: SH, NY
Top

SoSoSummer504
Posts: 40
Joined: Thu Nov 03, 2016 6:58 am

Re: Missing gems

Postby SoSoSummer504 » Wed Jul 19, 2017 3:57 am

has anyone bothered getting back to you yet I am still waiting for someone to either give me a refund or my gems!
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Tier 12
mattlynch
Posts: 3177
Joined: Fri Dec 30, 2016 7:28 pm

Re: Missing gems

Postby mattlynch » Tue Jul 25, 2017 4:41 pm

Bump
Level 75/ 14.00M Gold Coins
Started July 2016/Android Tablet
GP ID TheGamersGuild2030
FB ID Matt Lynch same Avatar as Forum
Pets all Bronze /all Sliver /Gold but 1
All Mills/Recipes 1 To Go
All Land/All Islands
TS 2985/ WS 2945
Gems 400
Top

Tier 16
BethM
Posts: 8722
Joined: Tue Dec 27, 2016 9:36 pm

Re: Missing gems

Postby BethM » Tue Jul 25, 2017 6:39 pm

If you submit a support ticket and get a response directing you here, no one at PB has actually ever seen your ticket. That is a canned machine response.

You need to reply to that msg directly, telling them this is a problem the forum cannot solve.
Level 80 on iPad - Susan with geranium avatar if connected to FB, otherwise BethMme
Level 69 on Windows 10 laptop - Susan with monkeyhead avatar
Township player code: A9FMP2
Farmville Tropical Escape code: FI6E-WHJ0 (last digit is zero)
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Tier 11
JustSad
Posts: 2902
Joined: Sun Oct 16, 2016 1:37 am

Re: Missing gems

Postby JustSad » Wed Jul 26, 2017 8:02 am

Bump2
Time zone..BST till oct
[img]photo[/img]
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