New premium tier

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Debgroot
Posts: 3
Joined: Fri May 04, 2018 12:38 am

New premium tier

Postby Debgroot » Thu Nov 15, 2018 11:24 pm

I paid for the new premium tier and it’s still locked. I closed the game and reopened it and still no luck
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Tier 2
kppk
Posts: 26
Joined: Thu Nov 17, 2016 9:13 pm

Re: New premium tier

Postby kppk » Thu Nov 15, 2018 11:30 pm

Same thing happened to me. I actually had to go through the process of trying to buy it twice, because the first time it just locked up while "purchasing" kept displaying. Also, the second time around I lost out on a $1 Google play credit toward the purchase.
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Tier 3
ltn
Posts: 185
Joined: Mon Dec 21, 2015 3:46 am

Re: New premium tier

Postby ltn » Thu Nov 15, 2018 11:32 pm

Same for me. I sent a ticket to support. Hope this is fixed
GC name ltn45
Level 75
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PrincessVader21
Posts: 2
Joined: Sat Apr 08, 2017 5:01 am

Re: New premium tier

Postby PrincessVader21 » Thu Nov 15, 2018 11:34 pm

I too purchased the premium Tier and it is still locked.
It did not lock up on me, I received my receipt. I also restarted my phone and it did not help. Any other suggestions?
Thanks!
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Larkin64
Posts: 1
Joined: Wed Dec 09, 2015 9:15 pm

Re: New premium tier

Postby Larkin64 » Thu Nov 15, 2018 11:36 pm

I also purchased the premium tier, but it is still locked— The App Store confirmed the purchase was successful.
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Kazmuzo
Posts: 4
Joined: Sun Apr 23, 2017 4:01 am

Re: New premium tier

Postby Kazmuzo » Thu Nov 15, 2018 11:38 pm

Me too and way too much money came out of my account. I think I’ve paid twice!! Do moderators read these?? I’m cross :evil:
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Tier 3
ltn
Posts: 185
Joined: Mon Dec 21, 2015 3:46 am

Re: New premium tier

Postby ltn » Thu Nov 15, 2018 11:41 pm

I sure hope someone is reading this!!!
GC name ltn45
Level 75
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Site Admin
AnchormanSteve
Posts: 104
Joined: Tue Dec 12, 2017 11:15 pm

Re: New premium tier

Postby AnchormanSteve » Thu Nov 15, 2018 11:59 pm

::NEWSBREAK::

Ahoy Trademasters,

We are aware of the current problems with the Daily Rewards feature that is available to some players. The purchase issue has been resolved, and we are working to make sure that we compensate anyone who made a purchase.

Anyone who purchases now will receive their rewards.

Those that experienced the error will be credited for their purchase, but this will take some time. You can expect an update in 3 hours.

Thank you for your patience, and apologies for this inconvenience!
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Tier 16
BethM
Posts: 8721
Joined: Tue Dec 27, 2016 9:36 pm

Re: New premium tier

Postby BethM » Fri Nov 16, 2018 12:11 am

I did get this offer in my Windows game and already collected the first free tier reward.

I do not even have this offer on my iPad game. I checked the App Store and there isn’t any update there.
Level 80 on iPad - Susan with geranium avatar if connected to FB, otherwise BethMme
Level 69 on Windows 10 laptop - Susan with monkeyhead avatar
Township player code: A9FMP2
Farmville Tropical Escape code: FI6E-WHJ0 (last digit is zero)
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Tier 3
ltn
Posts: 185
Joined: Mon Dec 21, 2015 3:46 am

Re: New premium tier

Postby ltn » Fri Nov 16, 2018 12:15 am

Thanks Anchorman Steve
GC name ltn45
Level 75
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