Resolution to Not Receiving 200 Gems

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Tier 16
Ely321
Posts: 7862
Joined: Tue Dec 13, 2016 1:33 am

Resolution to Not Receiving 200 Gems

Postby Ely321 » Wed Feb 13, 2019 12:55 am

Has anybody, anybody gotten any kind of resolution to their not getting the final 200 gems for completing both items? If you didn't get the gems, did they at least reply back saying anything other than to check the forum as the answers are on the forum? Did any of you actually get the gems after sending a ticket?

Neither of my games got the final gems or the final dialogue. Two different operating systems too.
"ely 1" level 75 since Aug 2016
"NewEly2" aka "ely 2" level 75 since Apr 2017
"Willow Mist321" level 60 since Dec 2017
Township ID# 23FCNX Android version :D
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Tier 2
Jeb
Posts: 14
Joined: Wed Nov 11, 2015 1:14 am

Re: Resolution to Not Receiving 200 Gems

Postby Jeb » Wed Feb 13, 2019 1:34 am

No. I submitted a ticket this morning and no response.
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Tier 16
Ely321
Posts: 7862
Joined: Tue Dec 13, 2016 1:33 am

Re: Resolution to Not Receiving 200 Gems

Postby Ely321 » Wed Feb 13, 2019 1:51 am

Jeb wrote:No. I submitted a ticket this morning and no response.


I submitted many on the week end and all i was told was that the forum 'surely' had the answer! and i replied back to that one and nothing!

at least they could acknowledge they are receiving the emails/tickets but nothing!
"ely 1" level 75 since Aug 2016
"NewEly2" aka "ely 2" level 75 since Apr 2017
"Willow Mist321" level 60 since Dec 2017
Township ID# 23FCNX Android version :D
Farmville Tropic Escape ID# KPH-C1B0 :D
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Tier 16
Kittykatz
Posts: 9046
Joined: Sat Feb 20, 2016 12:35 am

Re: Resolution to Not Receiving 200 Gems

Postby Kittykatz » Wed Feb 13, 2019 2:20 am

Ely, this person got an answer. It wasn't resolved at the time of playing, maybe they have a follow up?

Postby 1winenut » Mon Feb 11, 2019 1:53 pm

I sent in a ticket yesterday. Got a response that they were going to add the 20 gems this morning but they have not shown up yet. So if you haven’t sent a ticket you should do so.

( Oh, and I'm sure they meant 200 gems)
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Haz
Posts: 118
Joined: Thu Nov 02, 2017 8:10 am

Re: Resolution to Not Receiving 200 Gems

Postby Haz » Wed Feb 13, 2019 4:05 pm

No response for me. I never get a reply.
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Tier 16
Kittykatz
Posts: 9046
Joined: Sat Feb 20, 2016 12:35 am

Re: Resolution to Not Receiving 200 Gems

Postby Kittykatz » Wed Feb 13, 2019 4:18 pm

It seems like things are getting resolved.

by HobbyforCheryl » Wed Feb 13, 2019 1:03 am

I got an email back from King. They checked back on my gems and map pieces and could show where I now have them both. Ely, I hope you hear back soon
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Tier 16
Ely321
Posts: 7862
Joined: Tue Dec 13, 2016 1:33 am

Re: Resolution to Not Receiving 200 Gems

Postby Ely321 » Thu Feb 14, 2019 2:16 am

Kittykatz wrote:It seems like things are getting resolved.

by HobbyforCheryl » Wed Feb 13, 2019 1:03 am

I got an email back from King. They checked back on my gems and map pieces and could show where I now have them both. Ely, I hope you hear back soon


I did hear back!! they told me, before i looked, that i had now received them! I went to look and nothing changed! so i asked them where they put them cause i can't see them! suppose i won't hear back now that nobody's there, right?
"ely 1" level 75 since Aug 2016
"NewEly2" aka "ely 2" level 75 since Apr 2017
"Willow Mist321" level 60 since Dec 2017
Township ID# 23FCNX Android version :D
Farmville Tropic Escape ID# KPH-C1B0 :D
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Tier 12
JoannaK
Posts: 3332
Joined: Tue Oct 25, 2016 12:44 am

Re: Resolution to Not Receiving 200 Gems

Postby JoannaK » Thu Feb 14, 2019 3:05 am

Ely321 wrote:
Kittykatz wrote:It seems like things are getting resolved.

by HobbyforCheryl » Wed Feb 13, 2019 1:03 am

I got an email back from King. They checked back on my gems and map pieces and could show where I now have them both. Ely, I hope you hear back soon


I did hear back!! they told me, before i looked, that i had now received them! I went to look and nothing changed! so i asked them where they put them cause i can't see them! suppose i won't hear back now that nobody's there, right?

I'm sure you will Ely, don't worry ❤❤❤
Gamer ID: JoannaK99 (with tendency to be maja at times)
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Tier 16
Ely321
Posts: 7862
Joined: Tue Dec 13, 2016 1:33 am

Re: Resolution to Not Receiving 200 Gems

Postby Ely321 » Fri Feb 15, 2019 2:07 am

for those of you that think i got them here is the before and after:





only got the 50 for the item not the 200 for the pair despite they're telling me that they were glad to see i got them?
"ely 1" level 75 since Aug 2016
"NewEly2" aka "ely 2" level 75 since Apr 2017
"Willow Mist321" level 60 since Dec 2017
Township ID# 23FCNX Android version :D
Farmville Tropic Escape ID# KPH-C1B0 :D
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LifeUnlimited
Posts: 623
Joined: Thu Nov 24, 2016 6:42 pm

Re: Resolution to Not Receiving 200 Gems

Postby LifeUnlimited » Fri Feb 15, 2019 4:11 am

Ely321 wrote:for those of you that think i got them here is the before and after:





only got the 50 for the item not the 200 for the pair despite they're telling me that they were glad to see i got them?



:( bummer, so sorry!! Sure hope they are working on it....
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Playing since July 2016
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